At Rasa.pk, customer satisfaction and product quality are our top priorities. We strive to deliver fresh, high-quality products crafted to order with care. Please review our refund and return policy to understand the steps you can take if you encounter any issues with your order.

Damaged or Open Parcels

• Do Not Accept Damaged Parcels: If your parcel arrives damaged, please do not accept it. Notify the delivery service immediately, and report the issue to our customer service team to initiate a replacement.
• Do Not Accept Open Parcels: If the parcel appears tampered with or opened, we advise you not to accept the delivery. This will help ensure the safety and integrity of the products you receive.

Quality Concerns

• Freshness Guarantee: Our policy is to make and deliver products as fresh as possible for each customer. If you find anything unusual or suspect that the items do not meet our quality standards, please contact our customer service team.
• Spoiled or Impaired Sweets: If any sweets are spoiled or visually impaired, Rasa.pk will offer a full refund for the affected item. Please retain photos as proof of the issue to help us expedite the process.

Custom Product Orders

Each of our products is made to order to ensure quality and freshness. In the rare event you receive a product that does not meet our quality or freshness standards, please reach out to our customer support team within 10 to 12 hours of receiving your parcel.

Contact Information

Our customer service team is ready to assist you with any concerns. Reach out to us via [contact method, e.g., email or phone] for prompt support.

Thank you for choosing Rasa.pk. We are committed to delivering excellence and are here to resolve any issues should they arise.